This post explains the entities used in a Balanced Scorecard model that expands performance assessment across time and space, linking external outcomes, internal processes, evaluation criteria, and organizational states to support strategic decision making.
Modeling Based on 山口周『人生の経営戦略』
| Entity | Description |
|---|---|
| Space | Scope of analysis covering both external and internal viewpoints |
| Indicators | Quantitative or qualitative measures used to track performance |
| External Perspective Indicators | Metrics that reflect outcomes and conditions outside the organization |
| Financial Perspective Indicators | Monetary measures of profitability, revenue, and financial health |
| Customer Perspective Indicators | Measures of customer satisfaction, retention, and delivered value |
| Internal Perspective Indicators | Metrics focused on internal operations, processes, and capabilities |
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